F.A.Q

What number do I call to place an order?
If you are in the US or Canada, please call (408) 569-9504. Otherwise, please email info@parkourfactory.com

How will my product be shipped?
AirTrack Factory ships customer orders using both small parcel (UPS) or a Freight Carrier.

What should I do when my order arrives?
Read your Shipping Notification completely. For parcel delivery: packages can be left with no signature. If damage is noticed, take pictures right away and notify AirTrack Factory Customer Service at (408) 569-9504 or sales@parkourfactory.com. If you fail to inspect for damage or verify the quantity before signing and find damage or a shortage later - we cannot help you. The carrier will claim no responsibility.

How long do I have to Return or Exchange an item?
You have 30 days from the time you received the item to return or exchange it. It is the responsibility of the buyer to pay for return shipping and original shipping charges will be deducted from the original invoice total. 

Who pays for return shipping?
The customer is responsible for return shipping fees.

Will my order be delivered inside my house?
Quoted delivery price is for curbside delivery. Customer is responsible for arranging any other delivery options with the shipping company. Any additional fees are the responsibility of the buyer.

Do you ship internationally? Yes we ship internationally.
Please send your quote request to sales@parkourfactory.com.

I have a Promo Code, where do I enter it?
Promo codes can be entered during the checkout phase of ordering.

My Promo Code doesn’t work?
Only valid promo codes can be entered. If a code is entered that is not valid, you will receive an error message. Only Codes authorized by Parkour Factory will be valid. Codes found on the internet may be faked and cannot be honored.

Price Adjustments
If you purchase an item(s) at retail price and then the item(s) goes on sale, we allow a 3 day window from the date of purchase for a price adjustment. Exception: No price adjustments will be given for Cyber Monday sales. If you wish to request a price adjustment, contact customer service at (408) 569-9504.

My Air Product is not holding air, what should I do?
Click here to review the troubleshooting guide. If you are unable to resolve the issue using the information in the troubleshooting guide, please call customer service at (408) 569-9504. You may be asked to provide photos and detailed information regarding the issue.

For products under warranty, your customer service representative will determine if the product will be replaced or repaired. Parkour Factory’s warranty covers manufacturer’s defects only. Please refer to the full warranty language found on the Terms & Conditions Page.

For products outside of warranty, Parkour Factory offers a repair service for a fee of $50.00. Customers will be responsible for shipping charges of the product to and from Parkour Factory’s warehouse. In order to begin a repair ticket, call customer service at (408) 569-9504 to request an RMA. Not all air products can be repaired. A full evaluation of the product will be conducted within one week after received. Status updates will be communicated accordingly.

California Proposition 65
California residents are generally familiar with California Proposition 65 warnings because they see them so frequently. Citizens of other states who purchase goods made or sold by companies doing business in California also encounter these notices and may find them confusing or troubling. We offer the following to provide some clarity to them and hope all our customers will find it informative and beneficial.

Proposition 65 ("The Safe Drinking Water and Toxic Enforcement Act of 1986") became California state law by direct voter initiative in 1986, carrying a 63%-37% margin. Its goals are to protect drinking water sources from toxic substances that cause cancer, birth defects and other reproductive harm and also to minimize or eliminate exposure of any type to those chemicals by requiring advance warnings of their presence.

Two requirements of Proposition 65 are:

• Each year, California's Governor must publish a list of substances determined by the state to cause cancer, birth defects and other reproductive harm. More than 850 chemicals are currently listed.
• Any entity doing business in California and/or selling products to California residents must provide buyers of products containing any listed chemical with a "reasonable warning" against risk of exposure to those substances.

This is our Proposition 65 warning:
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Similar warnings must be posted at locations where listed substances or products containing them are sold, used or stored--including but not limited to--hardware suppliers, grocery stores, drug stores, medical facilities, government agencies, retail stores and parking garages.

A warning of this type is also required for such commonly used products these: goods made of or containing leather, vinyl, foam, plastics and other synthetics; glassware, ceramics and tableware; batteries and/or products containing batteries; beauty and personal hygiene products (including first-aid kits and lotions); medicines, alcohol and even fish.